|Local Customer Service|
Global Subscription Management, Local Customer Service
Turpin works with international publishers providing them with European and US back office services delivering an enhanced customer service and local support for non-domestic subscribers. We provide global fulfilment and distribution and our systems utilise your rules and policies, including pricing, currencies, discounts, online access, claims and gracing periods.
We are a truly international organisation with customer service and order-processing in both the UK and USA, and we can provide you with a UK or US-based account manager.
We collect access and authentication information, including IP addresses for transmission to your nominated online host. We work with all the major hosting companies including Atypon, Highwire, Ingenta and Metapress, amongst others. We can activate subscriber’s access in real time to enhance your customer’s experience.
We can apply EU VAT regulations regarding print and online sales if you are VAT registered.
We provide online reporting of all of your subscription data allowing you to monitor and analyse your business in our systems. At all times, all data regarding subscribers and their subscriptions remains your property, and your data may be manipulated, viewed on screen or exported to merge back to your own circulation management database
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