Our European Circulation Back Office

Turpin works with US publishers providing them with a European circulation back office to deliver an enhanced customer service and local support for their non-domestic subscribers.  Our systems utilise your rules and policies, including pricing, currencies, discounts, online access, claims and gracing policies, etc.

We are a truly international organisation with customer service and order-processing in both the UK and USA, and we can provide you with a US-based account manager.

We provide you with high availability access to all of your subscription data allowing you to monitor and analyse your business in our systems.  At all times, all data regarding subscribers and their subscriptions remains your property, and your data may be manipulated and interrogated, viewed on screen or exported to merge back to your own circulation management database.

All renewal notices and reminders are issued in your name, using your logo and your policies, to enhance your identity with your subscribers.  Our telephones are answered in your name.

We can issue subscribers' renewal notices in their own language: English, French, German and Spanish currently in use.

Our customer service staff speak English, French, German and Spanish improving communication with your subscribers.

Access control data is sent electronically to your online host.  We currently work with Highwire, Ingenta, MetaPress and Atypon amongst others.  We can activate subscribers' access in real time to enhance your customers' experience.

Our systems allow you to price in US$, Euros and/or Sterling, or other currencies, but receive your reports and remittance in your preferred home currency.

We work with all the major subscription and sales agents including:

• EBSCO and Swets global offices.
• Harrassowitz, DEA and Licosa in Europe.
• Maruzen, USACO and Kinokuniya in Japan.
• Karger US and EU.
• DA Books in Australia and, Globe, Global and Allied in India.
• We also work with Lindeboom, UNO Verlag, Renouf, Jean De Lannoy, Mundi Prensa, Livraria, Bernan, and TSO.

We can apply EU VAT regulations regarding print and online sales if you are VAT registered.